Customer Support Exucative -Bose Corporation India Private Limited

Summary:

Being a 360 degree contact point for the customer. Connecting with existing customers, taking complaints, queries & selling over the phone. Help build new markets

Reporting to: Team Leader

Details:

* Taking Inbound Calls

* Sending correspondence to various internal and external contact points

* First point resolution for the customers and coordinating with different departments to provide excellent customer service.

* Ensuring all customer complaints are resolved.

* Ensuring customer delight at each contact.

* Making Outbound Calls – to create leads, follow up on a sales query, inviting them for various Bose run programs, generating sales leads

* Sending mailers, e-mail blast, follow up calls on existing customers

* Selling Bose home audio products over the phone

* Making courtesy calls to existing customers.

Profile Description: Experience: 0 – 2 years

Education Profile:Graduation

Special Course:Computer Literate

Travel Required: Not Required

Personal Attributes:

• Willingness to learn and work

• Good telephonic and communication skills

• Should be flexible with work timings

Bose in India is the 16th wholly owned Subsidiary of Bose Corporation, United States. Bose India is a unique subsidiary in more than one way. The most important is our business model. In India we operate out of two business segments :
Professional Systems Division; Which is responsible for providing complete turnkey audio-video & control system solution for any public space.

Retail Division : which provides products and solution for homes.
For more information, please login www.boseindia.com