Voice Associate Walkin in Pune
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Posted Under: BPO Walkins in India
EXL Services.com ( I ) Pvt. Ltd.
Experience:0 – 5 Years
Location 
une
Education:UG – Any Graduate – Any Specialization PG – Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
This role is primarily responsible for dealing with customer calls as per the SLAs outlined by the client.
Required Skills:
Excellent written and verbal communication skills-Ability to communicate correctly and clearly
Strong customer service focus – Ability to empathize with the customer & prioritizing customer needs
Good problem solving, reasoning, data gathering,and analytical skills.
Ensure that transactions are processed as per the Desk Top Procedures
Ensure that the assigned targets in accordance with the SLA metrics are met
Ensure that the quality of the transactions is in compliance with predefined parameters laid down by the SLA metrics
Ensure adherence to established attendance schedules i.e. as per predefined rosters
Ensure adherence to Company Policies and Procedures
Job Description
We are looking for Graduates / Final year appeared for our voice operations
If You are
A Graduate / Appeared for Final Year graduation exams
Fresher or have experience (any industry)
Flexible to work in night shifts.
Have excellent communication skills
Proficient in computers
Please Walk – In with your Original Documents (10th, 12th & Graduation Marks sheets & 2 Passport size Photographs) at the below mentioned Address .
Walkin Days : Monday to Friday
Time: 11am to 4 pm
Venue : EXL Services.com ( I ) Pvt. Ltd.
Ground Floor , Tower No.1,
Magarpatta City, Hadapsar
Pune
Spot offers shall be made to selected candidates
Company Profile
EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships with our clients based on consistent high-quality service delivery, trust, and confidence.
Our global culture is driven by our sense of quality in everything we do, respect and integrity in all of our interactions, and urgency and accountability at all times. Our clients are convinced that a long-term relationship with EXL gives them the competitive edge.
We offer integrated outsourcing solutions and have successfully migrated to our operations centers more than 230 processes covering a broad array of products and services. We are one of the few companies managing complex transaction processing operations. We combine our BPO expertise with research and analytics, risk advisory services, and process consulting services to deliver a broad suite of offerings to our customers.
EXL’s deep knowledge of industry and processes enables us to provide innovative and cost effective solutions to help our clients achieve high business efficiencies. Our global culture is driven by our sense of accountability, innovation, excellence, urgency, integrity and respect.
Contact Details
Company Name:EXL Services.com ( I ) Pvt. Ltd.
Website:http://www.exlservice.com
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